Directly oversees assigned Card Services organization. Demonstrates a deep and broad understanding of the Card Operations and Services Business and Card Fraud Mitigation while managing customer friction.

Develops strategies, detection methods, conducts analysis and provides detailed reporting. Responsible for recalibrations of detection tools.

Maintains an ongoing understanding of Visa Rules, Settlement Activities, and Regulatory reporting. Responsible for Card Services expenses, billing and ordering.

Possess Advanced knowledge of Reg E, Chargeback rules, Rights and Options, BCP Planning, Risk Assessments, Model Validations, and Vendor Liaison Management and Assessments.

Manage Card Portfolio Inventory, Procurement, Purging and Fulfillment activities.

Support Card BIN Management/Card Types and functional capabilities along with Product.

Responsible for executing on Card Re-Issue strategies, processing and ongoing activities. Manage inactive card portfolio, hard token oversight, Card Applications ownership, Interchange Network functionality, understand revenue opportunities, and Card Fraud tools.

Identify opportunities and add value to overall business. Create Proactive and innovative solutions which address business challenges and achieve organizational goals and objectives. Supports implementation of key strategic initiatives working closely with business users at all levels of the organization.

Plan and execute effective change management programs to ensure proper business acceptance and user effectiveness which align with transformation imperatives.

Partner with technology vendors and develop enhancements, executing efficiencies, improving client experiences, ensuring alignment in design and execution with bank vision and strategies.

Coordinates with Compliance and Audit leaders regarding responses for internal and independent third party and regulatory audits. Develop an effective first line of defense model to meet regulatory requirements.

Establish a risk culture by embedding the risk framework in the business functions.

Demonstrates personal resilience and an ability to lead through change

Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.

Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the team including, but not limited to effective delegation of assignments, developing schedules and necessary training.

Promotes corporate culture through coaching, guidance and staff motivation.

Perform with clear and substantive speaking, writing, packaging, and presentation skills. Demonstrate confidence when facilitating and communicating with senior leadership.

Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

Handles complex Customer Service and highly technical issues, assisting Business Partners and LOB's with escalated issues, troubleshooting, and/or other related situations. Responsible for providing exceptional service daily and ongoing in the Operation.

Performs other duties and projects as assigned