ABOUT PERFORMANT:

At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most - quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture - then Performant is the place for you!

ABOUT THE OPPORTUNITY:

TheDesktop EngineerII plays a key role in the IT User Support Services environment with responsibility for the planning and engineering of the desktop systems infrastructure. This includes the implementation and design of hardware and software. The ideal candidate will have the experience and ability to be a technical lead for multiple simultaneous projects. The candidate should possess a passion for operational excellence and possess excellent interpersonal and soft skills.

Key Responsibilities

Essential functions

• Responsible for the engineering (design, implementation, maintenance, and continuous improvement) of the desktop environment including system management tools.
  • Desktop image and application package creation
  • Enterprise-wide application and software update deployments
• Identify departmental needs and make suggestions regarding technical direction.
• Produce and maintain desktop hardware and software roadmaps.
• Develop and maintain custom scripts to increase system efficiency and lower human intervention time on any tasks.
• Lead technical resource for Desktop Engineering related projects and activities.
• Represent the interests of our customers by providing 3rd level support and appropriate escalation to other IT functions when issues cannot be resolved by the IT User Support Services team.
• Develop and publish technical documentation to ensure appropriate knowledge transfer for desktop support and help desk staff.
• Support management in skill development and training of desktop support and helpdesk staff.
• Documentation and tracking of requests and incidents via an ITSM tool.
• Managing and monitoring of service levels with internal customers and vendors.

Knowledge, Skills and Abilities Needed

• Microsoft Intune/Autopilot
• Formal training and/or advanced knowledge of the following:
• Microsoft Endpoint Configuration Manager
• Microsoft Azure
• Microsoft Active Directory
• Scripting tools such as PowerShell
• Demonstrated analytical and problem-solving skills.
• Demonstrated Project Management skills.
• Ability to effectively leverage clear and concise verbal and written communication skills.
• Demonstrated success training and supporting knowledge/skill development of user support staff.

Required and Preferred Qualifications

• Bachelor's degree in computer science or information systems, or an equivalent combination of education and work experience.
• Prefer 4+ Years in a lead or supervisory IT role.
• Prefer A+, Network+, ITIL Foundations certifications.

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.

• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).

• Regularly sit/stand 8 or more hours per day.

• Occasionally lift/carry/push/pull up to 10lbs.

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.

• Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.

• Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

• Other requirements may apply.

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant's Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED