• Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements
• Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals
• Communicate initiative updates to senior management at both the business and enterprise level
• Responsible for change management efforts regarding new mortgage system launches or regulatory changes
• Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements; while ensuring full compliance with mortgage industry laws and regulations
• Ensure internal communications and learnings are available and or delivered in a timely and effective manner
• Support and maintain compliance content approval process for mortgage initiatives
• Administer training materials to support the onboarding process
• Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum
• Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage
• Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding

Essential Skills:

• Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry
• Experience in design or redesign of complex cross functional process flows
• Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front line staff
• Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
• Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment
• Ability to create and deliver engaging presentations tailored to diverse audiences
• Working knowledge of Microsoft Office Suite
• Familiarity with loan origination software
• Minimum Education: High School Diploma; Bachelor's Degree preferred
• Certification/License: Six Sigma or Scrum certifications preferred

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)