Answers incoming telephone, voicemail, e mail and in person requests for assistance from users experiencing problems with computer related technologies such as Windows administration, Citrix, and remote connection support Recognizes problems, researches, isolates, resolves and performs follow up, as well as logs and tracks calls using an incident management tracking tool

Reviews requirements and specifications and provides feedback Creates detailed and well structured test plans and test cases Prioritizes, plans and coordinates testing activities Executes test cases and / or automation scripts Identifies and documents defects thoroughly Performs thorough regression testing Installs, configures and maintains testing programs Applies test s

Serve as a strategic thought partner to President Sarah Chavarria, developing her executive platform and developing and executing her communications strategy Provide communications strategy and execution around key enterprise wide touch points, including All Employee Town Halls, People Leader Webinars and Quarterly Director and Above meetings Proactively identify opportun

Serve as a strategic thought partner to President Sarah Chavarria, developing her executive platform and developing and executing her communications strategy Provide communications strategy and execution around key enterprise wide touch points, including All Employee Town Halls, People Leader Webinars and Quarterly Director and Above meetings Proactively identify opportun

Oversees marketing automation efforts, including acting as the Adobe Campaign administrator and primary user of the tool Builds and optimizes our digital marketing programs, with a focus on creating sophisticated nurture programs for leads and customers in various segments and stages of the funnel Oversees multichannel marketing programs (email, SMS, direct mail), includi

Drives the recruitment, evaluation, motivation, development and performance of team members Develops policies, procedures, and standards in compliance with industry best practices and optimizes operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements. Monitors and oversees initiatives and deliverables inclu

Drives the recruitment, evaluation, motivation, development and performance of team members Develops policies, procedures, and standards in compliance with industry best practices and optimizes operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements. Monitors and oversees initiatives and deliverables inclu

Act as the Tech Lead for Delta Dentals RPA CoE. Help structure the CoE processes around intake, governance etc. under the guidance of a Development Manager. Develop RPA using UiPath; Develop UiPath best practices, roadmaps, reusable components, governance and groom newer developers. Collaborate with business and technical SMEs to define automations, business rules, and ex

Act as the Tech Lead for Delta Dentals RPA CoE. Help structure the CoE processes around intake, governance etc. under the guidance of a Development Manager. Develop RPA using UiPath; Develop UiPath best practices, roadmaps, reusable components, governance and groom newer developers. Collaborate with business and technical SMEs to define automations, business rules, and ex

Compiles and analyzes competitor information and internal data to determine network needs, and grows enterprise networks to remain competitive and compliant with state and federal regulations; evaluates and determines the cost effectiveness of contracting each DSO, balancing the needs of the DSO with those of the business. Develops deep understanding of DSOs' business pla

Maintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewal. Strategically and proactively manages accounts to drive the right solutions, balancing the needs of the client and with that of the business. Creates renewal strategies and rate recommendations based on financial analysis with an eye on crafting solut

Provide Oracle Financials Functional subject matter expertise on key business process & product decisions. Provide Oracle Financials Functional Expertise in Requirements Documentation, FIT/GAP Analysis, Solution Design, Functional Specification. Documentation, Application Configuration, Customizations, Quality Assurance/UAT, Training Content Preparation, End User Training

Provide Oracle Financials Functional subject matter expertise on key business process & product decisions. Provide Oracle Financials Functional Expertise in Requirements Documentation, FIT/GAP Analysis, Solution Design, Functional Specification. Documentation, Application Configuration, Customizations, Quality Assurance/UAT, Training Content Preparation, End User Training

Work closely with the Application Analysts and HR Business teams to gather requirements for reports, interfaces, extensions, integrations Develop functional and technical design and documentation for Oracle Applications dependent data conversions, interfaces, custom reporting, and custom applications including use of documented revision control. Participate in the design,

Work closely with the Application Analysts and HR Business teams to gather requirements for reports, interfaces, extensions, integrations Develop functional and technical design and documentation for Oracle Applications dependent data conversions, interfaces, custom reporting, and custom applications including use of documented revision control. Participate in the design,